Zoplex Reviews

A staggering 98% of consumers check reviews before making a purchase. Utilizing an online review management system helps you build trust with potential customers by showcasing reviews. This approach also improves your SEO and attracts more customers through Google.

With Zoplex Reviews, you can:

• Collect and oversee reviews from more than 200 review sites
• Manage all customer interactions in a single inbox
• Simplify your responses using customizable templates and rules
• Promote your reviews across your website, social media ads, and search engines
• Monitor reviews, NPS, response times, and other metrics from a unified dashboard

Zoplex offers pricing plans tailored to your business’s specific needs, including the number of locations you manage and the particular services you require. For more details, please refer to our pricing page.

Zoplex gives you full insight into your online reputation management. You can analyze reviews over time or by location, review site, region, or country. Additionally, you can assess response times and rates at both location and individual levels. Zoplex’s insights allow you to detect customer sentiment and key themes, helping you continuously improve your products and services.

Yes, it’s encouraged. Customers often share their brand experiences with friends, on social media, or in online forums. Asking for reviews allows you to capture valuable feedback that enhances your brand’s online reputation and provides insights to refine your offerings.

We advise against excluding unhappy customers from review requests, as doing so could lead to a biased online reputation that doesn’t reflect your overall customer experience. Consumers know that no brand is flawless, and a few negative reviews can make your business appear more genuine. Excluding negative feedback can also be considered review gating, which may result in penalties from Google or other legal consequences.

Offering incentives for reviews is not recommended. Although this strategy might seem like a good way to gain positive feedback, it can backfire and harm your brand’s reputation in the long run. Today’s consumers are quick to spot such tactics, which can erode their trust. Additionally, Google prohibits review gating, including incentivized reviews, and violating this policy could lead to the suspension or removal of your business profile.

Yes, sending reminders is a good practice, but it’s important not to be overly persistent. Zoplex provides the ability to automatically send reminder emails with customizable timing if customers don’t respond to your initial request.

It’s best to respond to any review, whether positive or negative, within 24 hours. Prompt responses help prevent issues from escalating on social media and demonstrate that your brand values customer feedback. Zoplex offers tools to create custom response templates and rules, ensuring that no review goes unanswered.

Negative reviews are inevitable since no business can please every customer. The key is to respond thoughtfully and empathetically. If the issue can be resolved, turn the negative review into a customer service ticket and address it promptly. After resolving the problem, consider asking the reviewer to update their review to reflect their improved experience.

You can report fake or defamatory reviews to the platform where they were posted, such as Google or Facebook. These platforms will investigate the situation and, if warranted, remove the reviews that are not legitimate.

In the modern customer journey, online reviews play a pivotal role. Showcasing reviews in areas where your target audience is most likely to encounter them fosters trust, boosts your brand’s presence, and helps attract more clients.

It’s advisable to display all recent reviews on your website, regardless of the score. Doing so not only enhances the perceived authenticity of your brand but also helps you avoid potential penalties from Google related to review filtering.